Built for plumbers

An AI receptionist for plumbers

Plumbing is the trade where the caller is least willing to wait. A burst supply line at nine at night is not a customer comparing quotes — it is someone who will ring the next three numbers on the list until a human picks up, and stop at the first one who does.

The call that gets missed

You're under a sink with both hands wet and the phone goes in your pocket; by the time you're out, they've booked someone else.

FrontDesk answers that call in about two rings, at any hour, from the information you approved — your services, your hours, your prices. You keep your number and forward it when you want us picking up, starting with only the calls you miss.

What your callers actually ask

It answers these from your shop's own information — not from anything it assumed about plumbers.

• “Do you do emergency call-outs tonight?”
• “What's your call-out fee?”
• “Do you cover my area?”
• “How soon could someone get here?”
• “Do you do water heaters, or just repairs?”

And what it refuses to guess

It never diagnoses a problem down the phone and never quotes a repair it hasn't been given a price for. If a caller describes something that might not even need a paid visit, it says so and takes a message rather than booking a call-out you'd have to apologise for.

When it doesn't know, it says so and takes a message, which lands in your dashboard with a summary and the full transcript. The questions it couldn't answer are collected too, so the gaps in what it knows are a list you can fix rather than something you find out about from a customer.

Questions

Will it send someone out for a job that isn't really an emergency?

It doesn't decide that. It asks a question or two to understand what's happening, offers to book if it clearly needs a visit, and takes a message if it might not — so you keep the call-out you'd have wanted and skip the one you'd have written off.

Can it take the job details, not just a name?

Yes. It captures what's happening, where, and how urgent, and passes it to you with the transcript, so you're not starting the conversation over when you call back.

What happens outside my service area?

It answers from the area you gave it. Somewhere you don't cover, it says so plainly and takes a message rather than promising a van that isn't coming.