Built for dental practices

An AI receptionist for dental practices

A new-patient call is worth more than almost any other call a practice takes, and it is the one most likely to be missed — because the person who would have answered it is chairside, and the caller is ringing three practices before lunch.

The call that gets missed

Both surgeries are running, the front desk is with a patient, and the phone rings for the fourth time this hour.

FrontDesk answers that call in about two rings, at any hour, from the information you approved — your services, your hours, your prices. You keep your number and forward it when you want us picking up, starting with only the calls you miss.

What your callers actually ask

It answers these from your practice's own information — not from anything it assumed about dental practices.

• “Are you taking new patients?”
• “Do you take my insurance?”
• “What does a check-up and clean cost?”
• “Do you do Invisalign?”
• “Can I get in this week — I've broken a tooth.”

And what it refuses to guess

It gives no clinical advice of any kind, and it never confirms insurance coverage it hasn't been told about in writing. Both are answers a practice cannot afford to have improvised — it takes a message instead and says so plainly.

When it doesn't know, it says so and takes a message, which lands in your dashboard with a summary and the full transcript. The questions it couldn't answer are collected too, so the gaps in what it knows are a list you can fix rather than something you find out about from a customer.

Questions

Is this HIPAA-safe?

It only answers from the practice information you approve, never discusses another caller, and never asks for medical history or card details. Anything clinical becomes a message for your team.

Will it tell someone their insurance is accepted?

Only if you've told it which plans you take. Where you haven't, it says it doesn't want to give wrong information and takes their details — which is the answer a practice manager would give too.

Can it handle a dental emergency call?

It takes the details, flags it urgent and tells them someone will call back right away. It won't advise on the injury.