Built for med spas

An AI receptionist for med spas

A med spa's phone rings with high-value, high-hesitation enquiries: someone who has been thinking about a treatment for months and finally picked up. That call is worth more than a walk-in and it is the one most likely to go to voicemail, because everyone on shift is in a treatment room.

The call that gets missed

Both rooms are running, the front desk is turning over a client, and the enquiry that took someone three months to make rings out.

FrontDesk answers that call in about two rings, at any hour, from the information you approved — your services, your hours, your prices. You keep your number and forward it when you want us picking up, starting with only the calls you miss.

What your callers actually ask

It answers these from your clinic's own information — not from anything it assumed about med spas.

• “How much is a session of laser hair removal?”
• “Do you do consultations before booking?”
• “Who performs the injections?”
• “How long is the downtime?”
• “Do you have anything on Saturday?”

And what it refuses to guess

It gives no medical advice and never tells a caller whether a treatment is right for them, safe for them, or compatible with anything they're taking. It can state what you offer, what it costs and who performs it, then book the consultation — because deciding suitability is a clinician's job and a wrong word here is a regulatory problem, not a service complaint.

When it doesn't know, it says so and takes a message, which lands in your dashboard with a summary and the full transcript. The questions it couldn't answer are collected too, so the gaps in what it knows are a list you can fix rather than something you find out about from a customer.

Questions

Will it tell someone whether a treatment suits them?

No, and it's instructed to say so. It books the consultation, which is where that assessment belongs, and passes on anything the caller mentioned so the clinician sees it before the appointment.

Can it quote treatment prices?

It quotes from your own price list. Anything package-dependent or requiring an assessment, it says depends on the consultation rather than guessing a number a clinician would have to walk back.

What about someone describing a complication?

It stops booking, takes the details, marks the message urgent and tells them a member of the clinical team will call back. It does not reassure and does not advise.